Webhook

The Falaê Webhook is now available and allows automatic sending of survey responses (including NPS and suggestions) to a custom URL defined by the user.

This feature facilitates integration with CRMs, BI platforms, and other systems, automating data flow and saving time on manual processes.

How to Configure the Falaê Webhook

1. Access the Integrations screen on the Falaê platform
2. Search for "Webhook Falaê" and click "Activate"
3. Add the destination URL where the data will be sent
4. (Optional) Enter an authentication token, if required
5. Click "Configure" to finish

What does the Webhook send?

• Satisfaction survey responses
• Customer NPS scores
• Suggestions and comments (if any)
• Data of customers who responded
• Consumption information (when available)

Important

The Webhook only sends data when the customer is registered at the time of the response.

JSON Payload Format

With consumption data

{
  "answer": {
    "id": "dba4613f-1036-4189-809a-78a5f03416c0",
    "nps": 10,
    "discursive_question": "Everything was great",
    "company_id": "6c820ca0-1315-4c67-b57d-543b66e76e2d",
    "search_id": "5445c8a6-b892-4808-a6b8-642df1ca6baa"
  },
  "client": {
    "id": "1e881c4f-1fae-48ff-a5c8-c590c2a296d9",
    "name": "John",
    "born_date": "2000-01-10",
    "email": "john@example.com",
    "phone": "+5532999999999"
  },
  "consumption": {
    "order_id": "delivery-1",
    "id": "ba68cb99-fbf9-41d9-9eec-932c00ef96f4"
  }
}

Without consumption data

{
  "answer": {
    "id": "38e47391-ee43-4582-bf19-fa5f57c61a79",
    "nps": 10,
    "discursive_question": null,
    "company_id": "6c820ca0-1315-4c67-b57d-543b66e76e2d",
    "search_id": "firstSearchId"
  },
  "client": {
    "id": "da438578-1935-46d0-a2c0-05f9ecdbee55",
    "name": "John",
    "born_date": "2000-01-10",
    "email": "john@example.com",
    "phone": "+5532999999999"
  }
}

Benefits of Webhook Integration

• Total automation of data sending
• Direct connection with any external system via URL
• Reduced rework and greater agility in decision-making
• Enables immediate actions, such as campaigns, alerts, and internal notifications

TIP

Once configured, the Falaê Webhook ensures that all new responses with registered customers are automatically transmitted, taking your operation's intelligence to the next level.

Support

Need help with Webhook integration? Contact us:

• Email: contato@falae.app